Welcome! We Care About Your Privacy
Thank you for choosing to shop with us. Your trust means everything, and we’re committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and how we keep it safe.
1. Information We Collect
Information You Provide to Us
We collect information when you:
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Create an account
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Place an order
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Sign up for newsletters or promotions
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Contact our customer support team
This may include your name, email address, shipping/billing address, payment details, and any messages you send us.
Information Collected Automatically
When you visit our store, we automatically receive:
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IP address
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Device and browser type
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Pages visited and time spent
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Cookies and tracking data to help us improve your shopping experience
2. How We Use Your Information
We use your information to:
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Process and ship your orders
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Provide customer support
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Send order updates
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Improve our website and services
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Personalize your shopping experience
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Share special offers (only if you opt in!)
We never sell your personal information to third parties.
3. Sharing Your Information
We only share your information with trusted partners who help us run our business, such as:
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Payment processors (e.g., credit card services, PayPal)
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Shipping carriers
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Email marketing platforms
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Website analytics services
These partners have their own privacy and security obligations.
4. Cookies & Tracking Tools
Cookies help us remember your preferences, show you relevant products, and keep your cart saved. You can disable cookies in your browser settings, but some features of our website may not work properly without them.
5. Your Rights
Depending on your location, you may have the right to:
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Access the personal information we store about you
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Correct or update your information
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Request deletion of your data
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Opt out of marketing emails at any time
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Limit or disable cookie tracking
To make any requests, simply contact us at servicedept@charmandlovely.com.
6. Keeping Your Information Safe
We use secure technologies and industry-standard safeguards to protect your information. While no online service is 100% risk-free, we work hard to protect your data from unauthorized access or misuse.
7. Third-Party Links
Our website may include links to third-party sites. We are not responsible for the privacy practices of other websites, so we encourage you to review their policies when you visit them.
8. Children’s Privacy
We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
Last Updated: 12/04/2025
10. Contact Us
If you have any questions about your privacy or how we handle your information, we’re always here to help!
📧 Email: servicedept@charmandlovely.com