Frequently Asked Questions (FAQ)
1. What types of products do you sell?
We offer a curated selection of stylish and affordable fashion jewelry and accessories. Each piece is chosen with care to reflect quality, comfort, and personal style.
2. Are your products authentic?
Yes! We carefully source all products from trusted suppliers and conduct quality checks to ensure each item meets our standards before it reaches you.
3. Do you take your own product photos?
Absolutely. All product images on our website are taken in-house by our dedicated photography team. We do not use photos from online sources.
We make minor edits—such as adjusting lighting—to ensure the product is clearly visible, but we never alter the design, color, or shape. What you see is what you’ll receive.
4. Will the product look exactly like the picture?
Yes, the product you receive will closely match the photo. Small variations may occur due to lighting or screen display settings, but the design and color remain true to the item pictured.
5. How long does shipping take?
Orders typically ship within 2–3 business days, and delivery times vary by location. Once shipped, you’ll receive a tracking number to follow your package.
6. Do you accept returns or exchanges?
Yes! We offer a 7-day return window for eligible items. Products must be unworn, unused, and in original packaging. Visit our Return Policy page for full details.
7. What if my item arrives damaged or incorrect?
If something isn’t right, contact us within 7 days of delivery. Simply send photos of the item, and we’ll take care of it—either by replacing it or issuing a refund.
8. How can I contact customer support?
Our friendly support team is here to help! You can reach us via email at servicedept@charmandlovely.com or through our Contact Us page.
9. Do you offer gift packaging?
Yes! Many of our items can be upgraded with gift packaging during checkout. It’s a perfect option for birthdays, holidays, and special occasions.
10. Do you restock sold-out items?
We restock certain items based on availability and demand. If something you love is sold out, feel free to sign up for restock alerts—or contact us so we can let you know if it’s coming back.