Terms and Conditions
Welcome to Charm & Lovely!
We’re excited to have you here. By shopping with us, you agree to the terms below—written in friendly, simple language so everything is clear and easy to understand.
1. About Us
We are Charm & Lovely, an online shop offering jewelry and accessories designed to help you express your style with confidence. “Your Style is Your Story”
If you ever need help, you can reach us at:
servicedept@charmandlovely.com
2. Using Our Website
By using our website, you agree to:
Use the site responsibly
Not attempt to copy, modify, or misuse our content
Not try to harm or disrupt our website in any way
All images, product descriptions, website designs, and content belong to Charm & Lovely.
3. Product Information
We do our best to describe products accurately, including materials, sizes, and colors.
However:
Colors may look slightly different due to device screens
Sizes may vary slightly due to manual measurements
Availability is not guaranteed—we may occasionally sell out
If something seems unclear, just reach out—we’re happy to help!
4. Pricing & Payments
All prices are shown in USD.
Prices may change occasionally, but once you place an order, the price is locked in.
We accept major payment methods listed at checkout.
We use secure payment processors to keep your information safe.
5. Orders & Shipping
When you place an order, you’ll receive an email confirmation.
Once shipped, you’ll receive tracking information if available.
Please make sure your shipping address is correct—incorrect addresses may cause delays or lost packages. We can’t be responsible for packages sent to the wrong address.
6. Returns & Refunds
We want you to love your purchase!
Please refer to our Refund & Return Policy for full details.
In general:
Returns are accepted within 7 days (conditions apply)
Items must be unused and in original packaging
Personalized or final-sale items are non-returnable
If your item arrives damaged or incorrect, contact us right away and we’ll make it right.
7. Jewelry Care & Wear
Jewelry can be delicate. Natural wear and tear, exposure to moisture, perfumes, lotions, or chemicals may affect your item over time.
We cannot replace items damaged due to normal use, improper care, or accidental damage—but we can share tips to help keep your jewelry looking great!
8. Privacy
We respect your privacy.
We only collect information needed to fulfill your order and improve your shopping experience.
We never sell or share your personal information with outside companies for marketing purposes.
For more details, please see our Privacy Policy.
9. Limitation of Liability
While we always do our best, we’re not responsible for:
Delays caused by carriers
Lost or stolen packages after delivery
Allergic reactions or skin sensitivities
If you have allergies or metal sensitivities, please check product details carefully or send us a message.
10. Changes to These Terms
We may update our Terms & Conditions occasionally. If anything changes, we’ll update the date at the top of the page.
11. Contact Us Anytime
Questions? Concerns? Need help choosing jewelry?
We’re here for you!